Our Waiting Lists have been removed after numerous feedback from our customers. Here are the full details on the decision and the plans moving
We know from your feedback that our waiting list system could be improved. Thank you for continuing to provide us with your thoughts to enable us to improve your customer journey with TLT. Whilst we find a better solution, we have removed all waiting lists and members are encouraged to monitor the TLT app and pick up spaces as they arise, either by booking on the app or by ringing our bookings line on 01633 627100.
In principle, the waiting list system should allow members to be able to join full classes as spaces arise. Unfortunately, this is not always the case and often spaces in classes are being unused. This is extremely frustrating for you as customers, for our brilliant instructors and to us as an Organisation.
In addition to this, unless those on waiting lists who no longer wish to attend a class actively remove themselves, any vacant spaces may remain vacant. We recognise that the system is impractical for those who cannot access their emails freely.
Thank you for your patience whilst we explore a more user friendly option for a fully automated service.