New Leisure
Management System FAQs.
To find out more about why we're undertaking this change, click here.
Customer FAQs
We are now transitioning to our brand new booking system. During the switch over our app and online bookings are unavailable but don’t panic, your sessions will be going ahead as planned, you can just turn up and book at reception, or you can call us on 01633 627100 to pre-book your space.
Our phone lines will be extremely busy and our staff are working really hard to transition everyone over with as little disruption as possible. Please bear with our teams and be kind and courteous as they also adapt to the new system.
Our Social Media team will be at hand to answer your queries so feel free to message us on Facebook, Instagram or X (Twitter)
All existing Torfaen Leisure Trust members need to register their details to be able to use the app and website booking system. Please follow this guide carefully to register your account:
This page will be automatically updated with additional information. Last updated: 23rd February 2024.
The new Leisure Management System (LMS) Legend provided by Xplor, are regarded as one of the leading leisure management systems in the UK. The implementation of the Legend system will completely transform the experience of the Trust’s members, clubs and groups and key partners.
The new changes will enhance your experience and make managing your membership and bookings with us even easier.
The changes include:
- Faster sign-up process if you wish to join as a member.
- Effective communications platform via email and push notifications.
- View, join and pay for any Torfaen Leisure Trust Membership options via the App and website.
- Easier to view, book and pay for classes or activities whenever it suits you and, on any device.
- View, manage and update your personal details. Log in using email and password (you will need to reset your password to use the new system and reminders will be sent out in due course advising when to do this).
The system will go live on the 21st February 2024, whilst we make this transition, there will be a period of time where the booking system will be disrupted.
You can continue to book any activities up to and including the 20th February as normal, however, any bookings for the 21st February onwards, will not be able to be made until our new system is operational on the 22nd February.
With this in mind, please be aware that activities on the 21st February will be 'turn up and book in' so there will be a first come, first served process in place.
Please bear in mind that our staff will be getting used to the new software and we would appreciate your patience and understanding in the initial days while they become familiar with the new system. We will make every effort to ensure the changes happen as smoothly as possible and with minimal disruption.
Our Mobile App and online booking portal, will be taken offline on the 21st February to allow us to make the necessary changes.
We will work hard to ensure that any downtime is kept to a minimum during the changeover of systems, and we anticipate full service to resume on the 23rd February.
Once the app is ready for use, you will need to re-register your account, the link for this will be sent out on our Social Media and the News section of the App, so please keep an eye out for this notification:
- First click the "Register" button.
- You will then be presented with a pop-up window to enter your email address and create a password.
- After confirming the terms and conditions, click on the blue "Register" button.
- You will then receive a "Verify your registration" email. Within the email, there is a link to confirm the process.
- After clicking the link, you will be taken back to the online services and asked to enter the password that was just created.
- Once the password has been entered, you will then need to link your online account to your membership. To do this enter either your membership number or barcode number and one of the following:
- Postcode
- Date of birth
- Phone number
- Once you have completed these steps, your online account will be linked to your membership and you will be able to start making bookings. You will also get a confirmation email.
No, you will not need to download the app again. You will need to register for online services to use the app from 23 February 2024. We will send out the link for registering on our Social Media and the News section of the App, so please keep an eye out for this.
As part of this registration process, you will need to reset your password.
We will be transferring all current customers with live subscriptions to the new system, this will include;
- Direct Debit Memberships
- Annual Memberships
- Current Monthly Cards
- Swimming Lesson Children
All pay-as-you-go and casual users will need to create a new account.
Yes. With the new system, all users will need to register for Online Services to be able to book activities via the app or the website booking portal.
Please see the below steps members will need to follow to allow them to book online.
- First click the "Register" button.
- You will then be presented with a pop-up window to enter your email address and create a password.
- After confirming the terms and conditions, click on the blue "Register" button.
- You will then receive a "Verify your registration" email. Within the email, there is a link to confirm the process.
- After clicking the link, you will be taken back to the online services and asked to enter the password that was just created.
- Once the password has been entered, you will then need to link your online account to your membership. To do this enter either your membership number or barcode number and one of the following:
- Postcode
- Date of birth
- Phone number
- Once you have completed these steps, your online account will be linked to your membership and you will be able to start making bookings. You will also get a confirmation email.
Membership numbers will not change for existing live members being transferred to the new system,
Casual customers will get a new member number when they create their new account.
Your Direct Debit will transfer across to the new system and your Direct Debit will be taken on the 1st month.
An email will be sent to our current members to inform them of the changes to the account details (if we do not hold your email address, we will post the letter to your home address):
Direct Debits will be collected by Xplor, previously collected by Torfaen CBC.
From 1st March 2024 the Service User Number will change from 296358 to 454026, you will notice that the name appearing on your bank statement will change from Torfaen Leisure to DFC re Torfaen LT.
IMPORTANT NOTICE
With effect from 1st March 2024, your payments will be collected on the 1st of each month.
The good news is that no action is required on your part. Please be assured this change will not affect the service you receive in any way.
Existing Torfaen Leisure Trust members will need to re-register to gain access to the new system using your email address that we have for you currently, along with your membership number. If you need to clarify your email/Membership number, then please contact the Bookings Team or pop to Reception - 01633 627100
Yes, we are currently in the process of updating the HomePortal which will complement our new system. You will experience some disruption and some progress will need to manually be changed by us, please bear with us during this time - We will keep you updated with this process.
English 
Welsh