Booking T&Cs

These Terms & Conditions apply to all Casual Bookings and Direct Debit Customers.

As you can appreciate spaces for our Gyms, Pools and Classes are extremely limited and therefore if you are unable to attend you must notify us with plenty of notice. Failure to cancel your session in advance may result in your access to booking being removed and charges being incurred.

Our key priority at TLT is to keep you and our instructors safe and therefore we ask you to adhere to the following guidelines;

By participating in an activity at Torfaen Leisure Trust you agree to this statement:
In the last two weeks, I have not had:

  • A continuous high temperature
  • A loss of taste or smell
  • A new continuous cough
  • Contact with anyone who has had these symptoms or who has tested positive for COVID 19


Before entry, we will undertake a non-contact forehead temperature check. If your temperature is above 37.8 degrees, for everyone else’s safety, you will be denied access. We are sure you appreciate our position on this but the safety of our colleagues and other members is paramount.

Please arrive 15 minutes prior to your activity start time, activity ready and ensure that you have adequate refreshments as the water fountains are out of use at present. Sweat towels are NOT permitted. There will be plenty of sanitising equipment for you to utilise at the Centre. 

If you are attending a Group Cycle class, your bikes will be sanitised prior to and after use.

NHS Test & Trace

It’s critical that we help to keep everyone safe by supporting NHS Test & Trace with detecting people who have recently come into close contact with COVID-19.

Containing outbreaks early is crucial to reduce the spread of COVID-19, protect the NHS and save lives. To do this we will collect your name, contact number and details of your visit. No additional data will be collected for this purpose. The accuracy of the information provided will be the responsibility of the individual who provides it.

Please note that the new regulations amendments that come into force today will make it obligatory for high-risk settings to collect contact details of customers, rather than the current approach of voluntary participation.
 
Please be aware that we will need to decline access to our facilities if you refuse to participate in track and trace.  Please remember that these measures are being implemented for your safety and the safety of our TLT Colleagues.

 

 

 GROUP EXERCISE, SWIM & GYM BOOKINGS

  1. No refunds will be given to pay as you go customers, unless the activity is cancelled by Torfaen Leisure Trust Ltd. 
  2. You will be able to cancel your session by telephone or via the Mobile App. All cancellations require a minimum of 1 hour notice to allow time for us to re-book your space from the waiting list.
  3. Any cancellations received with less than 1 hour notice and any 'no shows' will be charged - Gym £5, Group Exercise £4 and Swim £3.55. These will be dealt with on a case by case basis. The Bookings team will be able to waive these charges in extenuating circumstances. This will be monitored closely and customers who regularly fail to inform us prior to 1 hour before the class or fail to attend will be charged. Bookings Hotline number: 01633 627100.
  4. This amount will need to be paid via telephone to the Bookings Team. Until this amount is cleared, ALL bookings will be chargeable.
  5. The Reception Team DO NOT have the discretion to waive these charges.
  6. It is VERY IMPORTANT that your attendance is recorded for each session. If the attendance is not recorded, this will automatically be recorded as a 'no show' and a charge will be generated.
  7. Any disputes will be dealt with formally by emailing; This email address is being protected from spambots. You need JavaScript enabled to view it. and these will be investigated by our Health & Fitness Manager.

 

 

BLOCK BOOKINGS

Conditions for Block Bookings apply - Please contact the Bookings Team before submitting your cancellation. 

 

PARTY BOOKINGS

Parties can be cancelled when giving 7 days prior notice. The £30 deposit paid when making your Booking is non-refundable.

In the event that the final numbers/payment is not received 7 days before, we will consider the party cancelled and your £30 deposit lost. 

 

Any queries please contact the Bookings Team on 01633 627100 or email This email address is being protected from spambots. You need JavaScript enabled to view it.