Booking T&Cs

These Terms & Conditions apply to all Casual Bookings and Direct Debit Customers.

Cancellation of booking/s:

  1. More than 24 hours notice - no charge will be incurred
  2. Less than 24 hours notice - All bookings will be charged at the exact value of the booking.
  3. Any booking cancelled within 24 hours of the start time, shall be charged to the named booking.
  4. Any booking that is not cancelled or is not attended (no show) will be charged in line with point 4 above.
  5. A refund will be given if the activity is cancelled by Torfaen Leisure Trust Ltd.

 

MOBILE APP BOOKINGS

Casual Bookings and Direct Debit Customers - This applies to all casual bookings made via the Mobile App.

  1. No refunds will be given to pay as you go customers, unless the activity is cancelled by Torfaen Leisure Trust Ltd.
  2. It may be possible to transfer your booking, if more than 24 hours notice is given. This can be done by contacting our Bookings Team on 01633 627100. 

Please note your booking can only be transferred once.

 

By downloading our App you are accepting the above terms and conditions.

 

BLOCK BOOKINGS

Conditions for Block Bookings apply - Please contact the Bookings Team before submitting your cancellation. 

 

PARTY BOOKINGS

Parties can be cancelled when giving 7 days prior notice. The £30 deposit paid when making your Booking is non-refundable.

In the event that the final numbers/payment is not received 7 days before, we will consider the party cancelled and your £30 deposit lost. 

 

Any queries please contact the Bookings Team on 01633 627100 or email This email address is being protected from spambots. You need JavaScript enabled to view it.